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Our broadband speeds explained. Our predicted broadband rates

Our broadband speeds explained. Our predicted broadband rates

As they are normal rates, they’re maybe not guaranteed in full.

Usually speed range that is available

The speed that is‘normally available’ could be the down load and upload rate you could expect your Virgin Media Hub to find top times (8-10pm, Monday-Sunday). That is in line with Ofcom’s Voluntary Code of Practice for Better Broadband Speed Suggestions, which we’ve finalized as much as.

The information for our advertised and typically available rates arises from a measurement that is broadband comprised of our genuine customers disseminate across our system. Run on SamKnows, we operate scores of tests a thirty days to comprehend exactly how our broadband is performing.

Items that may impact broadband rates

The speed that is actual encounter may be less than predicted. Broadband rates might be suffering from things we can’t control – such as the usage of WiFi, the product you’re using, the wiring in your building therefore the amount of users online and accessing a specific site. Additionally, at top times, high use e.g. during major sports, could potentially cause congestion.

Our download speed that is minimum guarantee

The specific rate of one’s solution can vary greatly, but also for new clients and current clients whom change their broadband services, we currently offer a download that is minimum guarantee to your Virgin Media Hub. That is 50% regarding the advertised rate for your broadband solution in the date you put your purchase.

Our present advertised rates are placed in the table above. You’ll need certainly to keep your Hub plugged in and started up for all of us to have speed information from this. The download that is minimum guarantee will not connect with outages.

The ability to finish your agreement

If the download speeds to your Virgin Media Hub falls below our minimal download rate guarantee for three consecutive days (constantly or intermittently) and we’re not able to repair the problem within thirty days, you might be in a position to keep your agreement without having to pay a very early disconnection cost. That applies to clients, or existing clients whom change their broadband services.

Traffic Management

We don’t usage traffic administration, meaning you’ll download and upload just as much you down as you like without traffic management slowing. The exclusion for this is actually for clients which have consented to a restriction to their broadband usage.

We do have other traffic that is reasonable measures across our community to be able to fulfill our appropriate obligations, take care of the integrity and protection of y our companies, provide you with parental settings and offer you with all the solutions you’ve asked us to.

For lots more information on our traffic administration as well as other reasonable traffic administration measures, please get.

Speed it is possible to depend on

Great experiences that are internet go you, but only once your connection is actually great. Our cable’s thicker copper core along with quality insulation we can deliver average speeds of 516Mbps on our top widely accessible tier, M500.

We possess the whole community to your house this means we could gauge the dependability of the connection from starting to end – including your Virgin Media Hub.

Take a look at our table that is handy below observe dependable our whole community is.

Period of time
Reliability

Crucial broadband

Crucial broadband is available to current clients in receipt of Universal Credit. To learn more, including simple tips to use, see virginmedia.com/essential

Down Load Rates

Upload Speeds

* The advertised download and upload speeds for the Virgin online installment loans Michigan instant approval Fibre packages are determined if you take the median average, or even the mid-point involving the quickest and slowest rates for every package at top times (8-10pm), every month. This really is on the basis of the Advertising guidelines Authority’s (ASA) guidance.

** The expected rate range is the standard down load and upload rate you could expect at top times (8-10pm, Monday-Sunday). This might be in accordance with Ofcom’s guidance.

Legacy items Legacy services and products

Legacy items Legacy services and products

Relates to current customers who re-contract with us

Down Load Rates

Upload Speeds

* The advertised download and upload speeds for the Virgin fiber packages are determined by firmly taking the median average, or perhaps the mid-point amongst the quickest and slowest rates for every package at top times (8-10pm), every month. It is in line utilizing the Advertising guidelines Authority’s (ASA) guidance.

** The expected rate range is the conventional down load and upload rate that you may expect at top times (8-10pm, Monday-Sunday). It is in line with Ofcom’s guidance.

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Normal install speed of 54Mbps

typical install speed of 108Mbps

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Ofcom Speed Code Information

What’s the Voluntary Ofcom Speed Code? What’s the Voluntary Ofcom Speed Code?

Beginning, we’ve finalized as much as a unique, voluntary rule of training which will make we’re that is sure you clear, practical information on the rate you’ll probably get by using our broadband services. This covers things that may impact the speed you’re getting, along with just how to end your agreement without penalty if you’re getting speeds below our minimal download rate guarantee.

Ofcom’s Voluntary Code of Practice for Better Broadband Speed Information

A copy can be found by you of Ofcom’s client guide to your Residential and company Codes from the Ofcom internet site right right right here.

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